FREQUENTLY ASKED QUESTIONS
How do I activate my membership?
Membership is only activated upon completion of the application form.
Acceptance of membership
Our Wine Club Manager will acknowledge your application via email. Our acknowledgement of this constitutes legal acceptance, at which point a binding contract of sale has been concluded. We reserve the right to refuse any order/application at our discretion. No wine will be sold to anyone under the age of 18 years. Wine club benefits will apply after the completion of your first purchase, either online or through our Tasting Room. Wine Club discounts will not be applied to already discounted items, including hotel & spa packages and deals.
What is the commitment?
By joining, you commit to ordering 24 bottles a year. Orders can be submitted through our online store, or by mailing your order to [email protected].
Who can join the Wine Club?
The Wine Club membership is available to South African residents.
How do I cancel my membership?
Membership can be cancelled in writing at any time by sending an email to our Wine Club Manager at [email protected]. Cancellation will result in the termination of your membership and all associated benefits.
How do I cancel an order?
An order is considered cancelled once you have notified us and we have communicated to you confirmation of receipt of your cancellation notice. Cancellation of in-stock items is only possible if the stock has not left our premises. If an order has been dispatched, we are unable to cancel your order. Orders may be cancelled by calling our Wine Club Manager on 021 887 1132 or via email to [email protected]
What are the wine prices & availability?
Lanzerac Wine Estate reserves the right to vary prices at any time, without notice. All wines are subject to availability. See our wines.
How secure is my credit card details?
We understand the importance of privacy and security. We are committed to protecting the information we collect from you and confirm that it will only be used for the purposes of processing your order and providing you with the services you request from us.
How do payments work?
Payments will only be accepted via Visa and MasterCard or EFT’s.
What is the delivery cost?
Delivery is FREE for South African residents for all orders of 12+ bottles.
When will I receive my wines?
Orders will be delivered within 48 – 96 hours of receiving your proof of payment, which should be emailed to [email protected]. Delivery will be made to the address you supplied on your application form. All deliveries made in South Africa will be by road freight directly to your nominated delivery address. All goods must be signed for on delivery. If no one is available at the nominated address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine order be returned to the Estate, any further delivery attempts will be at your cost.
Is the wine insured when in transit?
Products are insured to the point of delivery.
How do returns and refunds work?
Lanzerac Wine Estate aims to ensure the quality of all products supplied. If for any reason you are dissatisfied with your order and the quality of our products, please contact our Wine Club Manager on 021 886 5641 or email [email protected] and return the items with the original closures (corks / screw tops) and packaging within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items within thirty (30) days of our receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.
