IMPORTANT INFORMATION

Kindly Note

Spa facilities can only be utilised by day visitors when the total spend on treatments is greater than R735.
The fitness room is exclusively reserved for in-house guests only.
All spa facilities are unisex and therefore a no-nudity policy applies.
The Rasul and Experience Shower do not form part of the complimentary spa facilities, and can only be used as part of a treatment including these services. Swimming caps are compulsory when using the indoor heated pool.
It is compulsory to shower before making use of any spa facilities.

Booking Procedure

Please channel all bookings to [email protected] or 021 887 1132.

Operating Hours

08h00 to 18h00, Monday to Sunday.

Spa Access (Inhouse Guest)

Accessible between 06h00 – 18h00.
Room key from 18h01 – 21h00.

Parking

When accessing the Lanzerac Estate, you will pass through a security check, after which there are 2 large parking areas on either side of the driveway. Parking is complimentary and is monitored by 24-hour security personnel.

Spa Policies

Spa Payment Policy

We request that a 50% deposit is paid on all spa treatments at the time of invoicing in order to confirm your booking.

Spa Cancellation Policy

100% Cancellation charge of spa services when cancelled on the day.
75% Cancellation charge of spa services when cancelled 24 hours prior to treatments booked.
50% Cancellation charges of spa services when cancelled 48 hours prior to treatments booked.

Spa Child Policy

Regrettably, the Lanzerac Spa does not accommodate children under 12 years of age. Children under 16 years of age will need to be accompanied by an adult, and may not make use of the Fitness Centre. Treatment prices will be charged as advertised, regardless of age.

Spa Indemnity Policy

The Lanzerac Spa nor its employees and/or consultants may not in any way be held accountable for any loss, injury or damage, whether direct or indirect, suffered to the guest whilst on the premises or whilst under the care of an employee or consultant of the Spa. All spa facilities are used at own risk.